Privacy Policy

Introduction

Welcome to https://gilbert-marriage-counseling.couplesresilience.com (referred to as “Gilbert Marriage Counseling,” “we,” or “our” in this policy). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, use, and disclosure of information from users visiting our website, utilizing our applications, and engaging with our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://gilbert-marriage-counseling.couplesresilience.com.
Any mobile or desktop applications developed by us.
Services and products offered through our platform.
Interactions between users and our team via emails, phone calls, text messages, or other communication channels.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies governing data collection and usage, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy is designed to guide you on the following activities:

Account Usage: When you create an account with us or log in to access our services as an authorized user.
Website Visits: Every time you visit, browse, or interact with our websites, linked services, or applications.
Communication: For any interaction through email, phone calls, SMS, or other communication channels initiated by us or requested by you.

Personal Data Collection

We collect various categories of personal data (often abbreviated as ‘PII’ or ‘Personal Information’) to enhance your user experience and provide personalized services. The types of data collected include:

Account Details: Your name, username, email address, and password used for account creation and login.
Payment Information: Data related to payment methods you use for purchasing our services or products, including credit card numbers (masked) and billing addresses.
Financial Records: Transaction history and financial information associated with your usage of our paid services.
Purchase Information: Details about products or services you’ve purchased from us, including order dates, quantities, and product specifications.
Device Identifiers: Unique identifiers assigned to your mobile device (e.g., IP address, device ID) for technical purposes.
Location Data: Geographic coordinates and location-based services data provided by your device when you use our applications or visit our websites.
Feedback and Reviews: Comments, suggestions, and reviews you submit to us, along with any associated contact information.
Social Media Information: If you choose to log in through social media accounts or share content on our platform, we may collect data from those platforms as well.
Product Interaction: Details of your interactions with our products, such as usage patterns and preferences.

We gather this data through direct user input, automatic collection technologies (e.g., cookies, tracking pixels), and third-party sources who assist us in providing services.

Cookies

Cookies are small text files stored on your device when you visit our websites or use our applications. We employ cookies for several purposes:

Strictly Necessary: These ensure the basic functions of our platform, like secure login and account management.
Preferences: Cookies remember your preferences and settings to provide a personalized experience.
Analytics: They help us analyze user behavior, track website performance, and improve our services.

Users can control non-essential cookies through our built-in Cookie Manager, allowing you to customize your privacy settings.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the retention period expires or upon request for deletion, we securely erase or anonymize the data to prevent direct identification.

Security Measures

Gilbert Marriage Counseling has implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

Encryption: We use encryption protocols to secure data during transmission and storage.
Access Control: Only authorized personnel have access to sensitive information, and they are bound by confidentiality agreements.
Regular Audits: We conduct periodic security audits and vulnerability assessments to identify and mitigate potential risks.

User Rights (Depending on Your Location)

The laws regarding data privacy vary across jurisdictions, and we respect your rights under applicable data protection regulations:

Access: You have the right to request access to the personal information we hold about you.
Rectification: You can ask us to correct any inaccurate or incomplete personal data we have about you.
Erasure (Right to be Forgotten): In certain circumstances, you may request the deletion of your personal data from our systems.
Restriction: You may limit our use of your personal information for specific purposes.
Data Portability: We can provide a copy of your personal data in a structured format, allowing you to transfer it to another controller.
Object: You have the right to object to the processing of your personal data for certain purposes, including direct marketing or profiling.
Non-Discrimination: You cannot be discriminated against for exercising your data privacy rights.
Appeals and Complaints: If you believe your privacy rights have been infringed upon, you can file an appeal or complaint with our privacy team or the relevant regulatory authority.

Changes to Policy

Gilbert Marriage Counseling reserves the right to update this Privacy Policy at any time. Any significant changes will be prominently displayed on our website, and updated policy versions will include a revision date. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Information

For any questions related to privacy, data security, or to exercise your rights as described in this policy, please contact us:

Email: [email protected]
Postal Address: [Provide physical address if applicable]

We are committed to addressing any concerns or inquiries regarding our data handling practices promptly and transparently.